Feature Requests

Integrations

WebSell

Instagram Shop is Meta’s in-app storefront, where shoppers browse a merchant’s catalogue from their profile, posts, reels and stories. 
Instagram Tagging and ads only link to a product page, but Shop checkout redirects the shopper’s whole cart (product IDs, quantities, and an optional coupon) to the merchant’s webstore in one URL. 
The webstore must parse that URL, rebuild the cart and take the shopper to checkout. Coupons should be applied, and we should show a message if some items are unavailable.

Instagram Shop is Meta’s in-app storefront, where shoppers browse a merchant’s catalogue from their profile, posts, reels and stories.
Instagram Tagging and ads only link to a product page, but Shop checkout redirects the shopper’s whole cart (product IDs, quantities, and an optional coupon) to the merchant’s webstore in one URL.
The webstore must parse that URL, rebuild the cart and take the shopper to checkout. Coupons should be applied, and we should show a message if some items are unavailable.

Instagram Shop is Meta’s in-app storefront, where shoppers browse a merchant’s catalogue from their profile, posts, reels and stories. Instagram Tagging and ads only link to a product page, but Shop checkout redirects the shopper’s whole cart (product IDs, quantities, and an optional coupon) to the ...

Instagram (Meta) Shop Integration

Done

Peter Prout

I would like sales tax to recalculate at POS if item quantities or prices are changed. At the moment, tax is calculated on our website, and it's not possible to make changes when we process the order via GWO. 

I would like sales tax to recalculate at POS if item quantities or prices are changed. At the moment, tax is calculated on our website, and it’s not possible to make changes when we process the order via GWO.

I would like sales tax to recalculate at POS if item quantities or prices are changed. At the moment, tax is calculated on our website, and it’s not possible to make changes when we process the order via GWO. 

TaxCloud Support for GWO

Andrew Zalewski

Please add the ability to configure package dimensions based on the total weight of an order. Currently, WebSell submits one fixed set of dimensions for every carrier rate request, regardless of whether the order is small, heavy or bulky. One default box cannot accurately represent the wide range of packages used by most retailers.

The proposed feature would allow retailers to create configurable weight ranges and assign a package length, width and height to each range. For example, orders up to 3 lb could use 8 × 6 × 4 dimensions, orders from 3 to 7 lb could use 10 × 8 × 6, and larger orders could use progressively larger dimensions. WebSell would select the appropriate dimensions based on the order’s total quoted weight before requesting the carrier rate.

This would improve UPS and other carrier-calculated rates because dimensional weight can substantially affect the quote. Using one box size for every order may overquote smaller orders and contribute to abandoned carts, while setting the default too small can underquote larger orders.

As an extension, shipping rules could include a “Set package dimensions” action. This would allow dimensions to be changed for lightweight but bulky products by using product attributes, categories or other conditions already supported by the rules engine.

This would provide a practical improvement in shipping accuracy without requiring retailers to configure detailed product-level cartonization.

Please add the ability to configure package dimensions based on the total weight of an order. Currently, WebSell submits one fixed set of dimensions for every carrier rate request, regardless of whether the order is small, heavy or bulky. One default box cannot accurately represent the wide range of packages used by most retailers.
The proposed feature would allow retailers to create configurable weight ranges and assign a package length, width and height to each range. For example, orders up to 3 lb could use 8 × 6 × 4 dimensions, orders from 3 to 7 lb could use 10 × 8 × 6, and larger orders could use progressively larger dimensions. WebSell would select the appropriate dimensions based on the order’s total quoted weight before requesting the carrier rate.
This would improve UPS and other carrier-calculated rates because dimensional weight can substantially affect the quote. Using one box size for every order may overquote smaller orders and contribute to abandoned carts, while setting the default too small can underquote larger orders.
As an extension, shipping rules could include a “Set package dimensions” action. This would allow dimensions to be changed for lightweight but bulky products by using product attributes, categories or other conditions already supported by the rules engine.
This would provide a practical improvement in shipping accuracy without requiring retailers to configure detailed product-level cartonization.

Please add the ability to configure package dimensions based on the total weight of an order. Currently, WebSell submits one fixed set of dimensions for every carrier rate request, regardless of whether the order is small, heavy or bulky. One default box cannot accurately represent the wide range of...

Dynamic Package Dimensions Based on Order Weight

pveuromarket

Customers should be able to manage their saved shipping addresses from their account page, removing any old ones they no longer want to use. Checkout should also automatically remove addresses that are invalid or missing required details, so customers won't get stuck trying to complete an order with an address that can't be used.

Customers should be able to manage their saved shipping addresses from their account page, removing any old ones they no longer want to use. Checkout should also automatically remove addresses that are invalid or missing required details, so customers won’t get stuck trying to complete an order with an address that can’t be used.

Customers should be able to manage their saved shipping addresses from their account page, removing any old ones they no longer want to use. Checkout should also automatically remove addresses that are invalid or missing required details, so customers won’t get stuck trying to complete an order with...

Support for removing saved addresses on the webstore

A request for better capabilities across Lists and Registries on the WSM. Currently, stores can search for certain products and see which lists/registries it appears, with the option to filter results to only registries or lists. it would be nice to have a CSV export option covering registries and lists, structured so that each row represents a per-product entry, making it easy to audit or reconcile product placement across multiple registries.

A request for better capabilities across Lists and Registries on the WSM. Currently, stores can search for certain products and see which lists/registries it appears, with the option to filter results to only registries or lists. it would be nice to have a CSV export option covering registries and lists, structured so that each row represents a per-product entry, making it easy to audit or reconcile product placement across multiple registries.

A request for better capabilities across Lists and Registries on the WSM. Currently, stores can search for certain products and see which lists/registries it appears, with the option to filter results to only registries or lists. it would be nice to have a CSV export option covering registries and l...

Exporting Products on Registries and Lists

Open

There are very few websites that are not offering an OTP feature to their customers. I am not concerned with an additional layer of protection but more with the ease of logging in without a password or allowing the option to login in either way. This would eliminate customers having to remember and reset passwords and at least for me the unnecessary amount of phone calls it creates when they don't check their spam or if a family member used their account and changed the email and they don't receive the link to reset. All this can be eliminated with the use of an OTP and something that I feel every Websell customer could find value in.  

There are very few websites that are not offering an OTP feature to their customers. I am not concerned with an additional layer of protection but more with the ease of logging in without a password or allowing the option to login in either way. This would eliminate customers having to remember and reset passwords and at least for me the unnecessary amount of phone calls it creates when they don’t check their spam or if a family member used their account and changed the email and they don’t receive the link to reset. All this can be eliminated with the use of an OTP and something that I feel every Websell customer could find value in.

There are very few websites that are not offering an OTP feature to their customers. I am not concerned with an additional layer of protection but more with the ease of logging in without a password or allowing the option to login in either way. This would eliminate customers having to remember and ...

OTP - One Time Passcode Integration 

Matt Bryant

# Express Checkout: Review Your Order

## Overview
Express Checkout (Apple Pay, Google Pay, Link and PayPal) lets customers pay in one tap. Wallets only share a partial address, usually just a ZIP or postcode, state and country. Shipping rates from carriers such as UPS or USPS depend on the full street address, so the rate shown in the wallet can differ from the final one.

**Review Your Order** adds a short confirmation page before the order is placed. Customers see the final price and agree to it before they are charged. Nothing is charged until they confirm.

## What customers see
The review page shows everything about the order in one place:

- **Contact email** for the order confirmation.
- **Payment method**, for example "Visa ending 4242 via Google Pay", "Link" or "PayPal".
- **Ship To and Bill To addresses**, side by side.
- **Selected shipping method.**
- **Full basket** with images, quantities, discounts, and a clear breakdown of shipping, tax and total.
- A plain statement of the final amount: "Your order total will be €9.00".

## Confirm, change or cancel
- **Confirm and Place Order** completes the purchase.
- **Cancel** returns the customer to their basket without being charged.
- **Edit buttons** (a pencil icon) sit next to the email, payment method, addresses, shipping method and basket. Each takes the customer to the right step of the normal checkout, with their details already filled in. If a security check still needs completing, they start from the first step.

## When the page appears
The review page appears only when it is needed, so one tap stays one tap for most orders:

- **Carrier shipping rates.** The page appears when the shipping rate comes from a carrier integration, because the rate can change once the full address is known.
- **Totals that change.** If the final shipping or tax differs from what the wallet showed, the customer sees the review instead of an error, and can agree to the new total.
- **Always show.** Store owners can switch on a new setting for Stripe and PayPal that shows the page on every express order.
- **Stores that charge the recalculated cost.** Stores that already charge the recalculated costs automatically skip the page.

## Smoother, safer express orders
- **No security check on express orders.** Express orders no longer ask for the captcha, once the payment method has been verified with Stripe or PayPal. Tax is calculated on the review page, so the total is correct.
- **Clearer messages.** If a wallet payment needs extra authentication that Express Checkout cannot complete, customers get a clear message and are sent to regular checkout, with nothing charged.
- **PayPal orders** update to the final shipping and tax when the customer confirms.

## For store staff
Orders placed through Express Checkout record how they were paid, for example "Express Checkout: Google Pay, Visa 4242" or "Express Checkout: Link". It appears next to the payment plugin on the order, so staff can tell express orders apart.

## Why it matters
- **Fewer surprises.** Customers see the final shipping and tax before paying.
- **Fewer failed express orders** caused by rate or tax differences.
- **More trust.** Customers can see exactly what they are buying and where it is going.
- **Store owners are in control.** The page can be always on, shown only when needed, or off.

<h1>Express Checkout: Review Your Order</h1>
<h2>Overview</h2>
Express Checkout (Apple Pay, Google Pay, Link and PayPal) lets customers pay in one tap. Wallets only share a partial address, usually just a ZIP or postcode, state and country. Shipping rates from carriers such as UPS or USPS depend on the full street address, so the rate shown in the wallet can differ from the final one.
Review Your Order adds a short confirmation page before the order is placed. Customers see the final price and agree to it before they are charged. Nothing is charged until they confirm.
<h2>What customers see</h2>
The review page shows everything about the order in one place:
<ul>
<li>Contact email for the order confirmation.</li>
<li>Payment method, for example “Visa ending 4242 via Google Pay”, “Link” or “PayPal”.</li>
<li>Ship To and Bill To addresses, side by side.</li>
<li>Selected shipping method.</li>
<li>Full basket with images, quantities, discounts, and a clear breakdown of shipping, tax and total.</li>
<li>A plain statement of the final amount: “Your order total will be €9.00”.</li>
</ul>
<h2>Confirm, change or cancel</h2>
<ul>
<li>Confirm and Place Order completes the purchase.</li>
<li>Cancel returns the customer to their basket without being charged.</li>
<li>Edit buttons (a pencil icon) sit next to the email, payment method, addresses, shipping method and basket. Each takes the customer to the right step of the normal checkout, with their details already filled in. If a security check still needs completing, they start from the first step.</li>
</ul>
<h2>When the page appears</h2>
The review page appears only when it is needed, so one tap stays one tap for most orders:
<ul>
<li>Carrier shipping rates. The page appears when the shipping rate comes from a carrier integration, because the rate can change once the full address is known.</li>
<li>Totals that change. If the final shipping or tax differs from what the wallet showed, the customer sees the review instead of an error, and can agree to the new total.</li>
<li>Always show. Store owners can switch on a new setting for Stripe and PayPal that shows the page on every express order.</li>
<li>Stores that charge the recalculated cost. Stores that already charge the recalculated costs automatically skip the page.</li>
</ul>
<h2>Smoother, safer express orders</h2>
<ul>
<li>No security check on express orders. Express orders no longer ask for the captcha, once the payment method has been verified with Stripe or PayPal. Tax is calculated on the review page, so the total is correct.</li>
<li>Clearer messages. If a wallet payment needs extra authentication that Express Checkout cannot complete, customers get a clear message and are sent to regular checkout, with nothing charged.</li>
<li>PayPal orders update to the final shipping and tax when the customer confirms.</li>
</ul>
<h2>For store staff</h2>
Orders placed through Express Checkout record how they were paid, for example “Express Checkout: Google Pay, Visa 4242” or “Express Checkout: Link”. It appears next to the payment plugin on the order, so staff can tell express orders apart.
<h2>Why it matters</h2>
<ul>
<li>Fewer surprises. Customers see the final shipping and tax before paying.</li>
<li>Fewer failed express orders caused by rate or tax differences.</li>
<li>More trust. Customers can see exactly what they are buying and where it is going.</li>
<li>Store owners are in control. The page can be always on, shown only when needed, or off.</li>
</ul>

Express Checkout: Review Your Order Overview Express Checkout (Apple Pay, Google Pay, Link and PayPal) lets customers pay in one tap. Wallets only share a partial address, usually just a ZIP or postcode, state and country. Shipping rates from carriers such as UPS or USPS depend on the full street ad...

Express Checkout Review Screen

In Progress

Current System Issues

Problem A: Poor Organization/Sorting

- Products are displayed in the retailer email in arbitrary order (based on Redis key iteration)
- No alphabetical sorting by product name
- No chronological sorting by when notifications were requested
- Makes it difficult for retailers to track new vs. old requests or spot patterns

Problem B: Poor Discontinued Product Handling

- When products are deleted/deactivated, they show as "Missing product with product ID X"
- Provides list of waiting customers but gives retailer no actionable options
- No mechanism to notify these customers that the product is discontinued
- Creates customer service burden as customers never get closure

Customer's Requested Solutions

A) Sort Email Alphabetically

- Sort products by product name in alphabetical order
- This will help retailers quickly identify patterns and new products
- Make the email more organized and professional

B) Discontinued Product Customer Notification

- For products that are discontinued/deactivated, provide retailers with an option to:
- Send automated "product discontinued" emails to all waiting customers
- Include alternative product suggestions if possible
- Remove these customers from the notification list after sending
- Provide a clear call-to-action button/link in the retailer email

Current System Issues
Problem A: Poor Organization/Sorting
<ul>
<li>Products are displayed in the retailer email in arbitrary order (based on Redis key iteration)</li>
<li>No alphabetical sorting by product name</li>
<li>No chronological sorting by when notifications were requested</li>
<li>Makes it difficult for retailers to track new vs. old requests or spot patterns</li>
</ul>
Problem B: Poor Discontinued Product Handling
<ul>
<li>When products are deleted/deactivated, they show as “Missing product with product ID X”</li>
<li>Provides list of waiting customers but gives retailer no actionable options</li>
<li>No mechanism to notify these customers that the product is discontinued</li>
<li>Creates customer service burden as customers never get closure</li>
</ul>
Customer’s Requested Solutions
A) Sort Email Alphabetically
<ul>
<li>Sort products by product name in alphabetical order</li>
<li>This will help retailers quickly identify patterns and new products</li>
<li>Make the email more organized and professional</li>
</ul>
B) Discontinued Product Customer Notification
<ul>
<li>For products that are discontinued/deactivated, provide retailers with an option to:</li>
<li>Send automated “product discontinued” emails to all waiting customers</li>
<li>Include alternative product suggestions if possible</li>
<li>Remove these customers from the notification list after sending</li>
<li>Provide a clear call-to-action button/link in the retailer email</li>
</ul>

Current System Issues Problem A: Poor Organization/Sorting Products are displayed in the retailer email in arbitrary order (based on Redis key iteration) No alphabetical sorting by product name No chronological sorting by when notifications were requested Makes it difficult for retailers to track ne...

Back-in-Stock Retailer Notification Improvements

Under Review

Maciej Torbus

I would like the ability to create a carousel that automatically populates and updates based on best-selling products, without requiring manual selection.

Currently, best sellers have to be identified manually and added to the carousel one by one. This is time-consuming and requires ongoing maintenance as sales trends change.

The ideal solution would allow the carousel to dynamically pull products based on criteria such as:

Top-selling items over a selected time period (e.g., last 7, 30, or 90 days)
Quantity sold or revenue generated
Optional filters (category, brand, in-stock only, etc.)

The carousel should automatically refresh at a set interval or in real time so it always reflects current best sellers.

This would ensure the storefront always highlights high-performing products, improve merchandising efficiency, and reduce manual work.

I would like the ability to create a carousel that automatically populates and updates based on best-selling products, without requiring manual selection.
Currently, best sellers have to be identified manually and added to the carousel one by one. This is time-consuming and requires ongoing maintenance as sales trends change.
The ideal solution would allow the carousel to dynamically pull products based on criteria such as:
Top-selling items over a selected time period (e.g., last 7, 30, or 90 days)
Quantity sold or revenue generated
Optional filters (category, brand, in-stock only, etc.)
The carousel should automatically refresh at a set interval or in real time so it always reflects current best sellers.
This would ensure the storefront always highlights high-performing products, improve merchandising efficiency, and reduce manual work.

I would like the ability to create a carousel that automatically populates and updates based on best-selling products, without requiring manual selection. Currently, best sellers have to be identified manually and added to the carousel one by one. This is time-consuming and requires ongoing maintena...

Automatic Best Sellers Carousel (Dynamic Product Feed)

New and improved content editor for your webstore to help you add blogs and posts to your store. Revamped with a modern look and support for grid layout.

New and improved content editor for your webstore to help you add blogs and posts to your store. Revamped with a modern look and support for grid layout.

New and improved content editor for your webstore to help you add blogs and posts to your store. Revamped with a modern look and support for grid layout. 

New Content Editor

Cillian McGillycuddy

Add Stripe Elements for customizable, PCI-compliant payment forms with improved checkout experience and security.

Add Stripe Elements for customizable, PCI-compliant payment forms with improved checkout experience and security.

Add Stripe Elements for customizable, PCI-compliant payment forms with improved checkout experience and security. 

Stripe Elements Integration

# Loyalty Points and Tiers

Reward your customers for coming back. **Loyalty Points** lets your store give customers points for what they buy and for actions that matter to you, then lets them spend those points as money off. **Tiers** add status levels with better benefits, so your best customers feel looked after.

## Earning points

Customers earn points on every order at a rate you set for each currency, based on what they actually pay after discounts. You can also offer:

- A **welcome bonus** for joining, straight away or after a first order
- A **mailing list bonus** for joining your mailing list, on supported integrations
- A **birthday bonus**. Customers choose their birthday once, so it cannot be gamed

What a customer will earn is shown on product pages, in the basket, at checkout and on the order confirmation.

## Spending points

Customers use their points as a discount in the basket or at checkout. You set the rules: a minimum number of points, the steps points can be used in, and the most of an order that points can pay for. If an order is cancelled or refunded, the points are put right automatically.

## My Rewards page

Every member gets a page in their account with their balance, what it is worth, rewards waiting to be claimed, their activity, how the program works and how close they are to the next tier. Claiming a reward is a small moment of delight.

## Joining and expiry

Choose how customers join: **automatically**, by **opting in**, or only when **your team signs them up**.

Points can also expire, either after a period of inactivity or on a rolling basis with the oldest points first. Customers are warned before their points expire.

## Tiers

Create up to ten tiers, for example Bronze to Platinum, and name them your own way. A customer reaches a tier by earning lifetime points, by buying it, or either. Benefits build as customers move up:

- Extra points on every order
- Points that are worth more when spent
- Free or discounted shipping, with a minimum order and methods you can exclude
- Points that never expire
- A bonus for reaching the tier

**Paid tiers** are bought at checkout with a product you choose, and last for as long as you set. A tier can ask for a lower tier first, so a brand new customer cannot jump straight to your top tier. Tiers never go down because a customer spent their points.

## For your team

A **Loyalty Points** area in your store manager lists every customer with their tier and points, with a full activity log you can search and filter. Open any customer to see their tier, expiry and recent activity, give or remove a tier, add points with a reason, or log in as the customer. Every change is recorded with who made it.

Works with both of our current responsive templates and on every screen size.

<h1>Loyalty Points and Tiers</h1>
Reward your customers for coming back. Loyalty Points lets your store give customers points for what they buy and for actions that matter to you, then lets them spend those points as money off. Tiers add status levels with better benefits, so your best customers feel looked after.
<h2>Earning points</h2>
Customers earn points on every order at a rate you set for each currency, based on what they actually pay after discounts. You can also offer:
<ul>
<li>A welcome bonus for joining, straight away or after a first order</li>
<li>A mailing list bonus for joining your mailing list, on supported integrations</li>
<li>A birthday bonus. Customers choose their birthday once, so it cannot be gamed</li>
</ul>
What a customer will earn is shown on product pages, in the basket, at checkout and on the order confirmation.
<h2>Spending points</h2>
Customers use their points as a discount in the basket or at checkout. You set the rules: a minimum number of points, the steps points can be used in, and the most of an order that points can pay for. If an order is cancelled or refunded, the points are put right automatically.
<h2>My Rewards page</h2>
Every member gets a page in their account with their balance, what it is worth, rewards waiting to be claimed, their activity, how the program works and how close they are to the next tier. Claiming a reward is a small moment of delight.
<h2>Joining and expiry</h2>
Choose how customers join: automatically, by opting in, or only when your team signs them up.
Points can also expire, either after a period of inactivity or on a rolling basis with the oldest points first. Customers are warned before their points expire.
<h2>Tiers</h2>
Create up to ten tiers, for example Bronze to Platinum, and name them your own way. A customer reaches a tier by earning lifetime points, by buying it, or either. Benefits build as customers move up:
<ul>
<li>Extra points on every order</li>
<li>Points that are worth more when spent</li>
<li>Free or discounted shipping, with a minimum order and methods you can exclude</li>
<li>Points that never expire</li>
<li>A bonus for reaching the tier</li>
</ul>
Paid tiers are bought at checkout with a product you choose, and last for as long as you set. A tier can ask for a lower tier first, so a brand new customer cannot jump straight to your top tier. Tiers never go down because a customer spent their points.
<h2>For your team</h2>
A Loyalty Points area in your store manager lists every customer with their tier and points, with a full activity log you can search and filter. Open any customer to see their tier, expiry and recent activity, give or remove a tier, add points with a reason, or log in as the customer. Every change is recorded with who made it.
Works with both of our current responsive templates and on every screen size.

Loyalty Points and Tiers Reward your customers for coming back. Loyalty Points lets your store give customers points for what they buy and for actions that matter to you, then lets them spend those points as money off. Tiers add status levels with better benefits, so your best customers feel looked ...

Loyalty Points Rewards System with Tiers of benefits

We have a significant sub-set of products which are announced weeks/months before they become available, or are perennially in short supply, and therefore we have to manage an order queue via Layaways on our ePOS. Just taking orders without payment isn't productive, because the list would balloon with dreamers who cannot actually afford the item or will have changed their mind by the time one becomes available. Meanwhile customers in our shop can join the list by paying a realistic deposit, and anyone making a request by phone / email can be send a Stipe payment link before the Layaway is created.

Our work-around so far has been to create specific dummy products, which are linked under a matrix but hidden from search etc, where a customer can pay a pre-set amount that we settle through GWO, and in our POS this is dummy product is manually switched out for the full-price SKU so the payment becomes a deposit against a layaway. We then activate & deactivate these 'Deposit' SKUs on the website as the main SKU(s) availability changes. But this is time-consuming, open to human error, and to avoid matrix bloat we generally have one Deposit SKU per product colour rather than one for every possible product option (and ask customers to confirm in the order comment field at checkout which variant they are interested in, or must follow up with an email after the order comes through).

To automate & simplify this with a system taking our requirements into account (and with an eye to wider application for other clients too) my suggested functionality would include:

 1) Option to part-pay only appears on “Out of Stock” items *(could be a configuration choice, or switched on product-by-product via a PAM attribute, if that suited other collaborators)*
 2) Option to part-pay only appears if price is over a certain threshold *(with the value set via a config attribute when switching on the functionality)*
 3) Amount of part-payment would be a specific percentage of the item price *(set via a config attribute ?)*
 4) Amount of part-payment would be rounded to the nearest €10 *(or €1 / €5 / set via a config attribute if that suited other collaborators)* to make calculating the balance easier at a later date
 5) The part-payment option would appear as a separate “pay deposit” button after the normal “add to cart” button

These five criteria obviously throw up a couple of things which would need to be implemented to avoid confusion later:

 a) Throughout the checkout and when pulled through GWO into the relevant POS the product price(s) would remain at the full value, with a clear "Deposit to pay" / “remaining balance” value displayed on screen / in the confirmation email.

 b) The gap between full transaction value and the lower amount tendered through GWO would require conversion to a layaway (possibly by manual intervention, unless the transaction type can be set programmatically) with the order deposit value set to match the value tendered (either manually or automatically depending on what is possible programmatically in different integrated systems).

 c) If the product has a date-limited instant discount applied, the deposit value would need to be calculated based on the regular price, and the expiry date clearly displayed (in case the customer would be obliged to pay the higher price after the promotion ends)


Are any other clients interesting in collaborating on a customisation to make an automated deposit / part-payment system part of the WebSell platform?


We have a significant sub-set of products which are announced weeks/months before they become available, or are perennially in short supply, and therefore we have to manage an order queue via Layaways on our ePOS. Just taking orders without payment isn’t productive, because the list would balloon with dreamers who cannot actually afford the item or will have changed their mind by the time one becomes available. Meanwhile customers in our shop can join the list by paying a realistic deposit, and anyone making a request by phone / email can be send a Stipe payment link before the Layaway is created.
Our work-around so far has been to create specific dummy products, which are linked under a matrix but hidden from search etc, where a customer can pay a pre-set amount that we settle through GWO, and in our POS this is dummy product is manually switched out for the full-price SKU so the payment becomes a deposit against a layaway. We then activate &amp; deactivate these ‘Deposit’ SKUs on the website as the main SKU(s) availability changes. But this is time-consuming, open to human error, and to avoid matrix bloat we generally have one Deposit SKU per product colour rather than one for every possible product option (and ask customers to confirm in the order comment field at checkout which variant they are interested in, or must follow up with an email after the order comes through).
To automate &amp; simplify this with a system taking our requirements into account (and with an eye to wider application for other clients too) my suggested functionality would include:
<ol>
<li>Option to part-pay only appears on “Out of Stock” items (could be a configuration choice, or switched on product-by-product via a PAM attribute, if that suited other collaborators)</li>
<li>Option to part-pay only appears if price is over a certain threshold (with the value set via a config attribute when switching on the functionality)</li>
<li>Amount of part-payment would be a specific percentage of the item price (set via a config attribute ?)</li>
<li>Amount of part-payment would be rounded to the nearest €10 (or €1 / €5 / set via a config attribute if that suited other collaborators) to make calculating the balance easier at a later date</li>
<li>The part-payment option would appear as a separate “pay deposit” button after the normal “add to cart” button</li>
</ol>
These five criteria obviously throw up a couple of things which would need to be implemented to avoid confusion later:
a) Throughout the checkout and when pulled through GWO into the relevant POS the product price(s) would remain at the full value, with a clear “Deposit to pay” / “remaining balance” value displayed on screen / in the confirmation email.
b) The gap between full transaction value and the lower amount tendered through GWO would require conversion to a layaway (possibly by manual intervention, unless the transaction type can be set programmatically) with the order deposit value set to match the value tendered (either manually or automatically depending on what is possible programmatically in different integrated systems).
c) If the product has a date-limited instant discount applied, the deposit value would need to be calculated based on the regular price, and the expiry date clearly displayed (in case the customer would be obliged to pay the higher price after the promotion ends)
Are any other clients interesting in collaborating on a customisation to make an automated deposit / part-payment system part of the WebSell platform?

We have a significant sub-set of products which are announced weeks/months before they become available, or are perennially in short supply, and therefore we have to manage an order queue via Layaways on our ePOS. Just taking orders without payment isn’t productive, because the list would balloon wi...

Taking a Deposit for Out Of Stock Items

Gareth Craig

TikTok Pixel helps you track key webstore events and capture product data for better ad measurement and optimization.

TikTok Pixel helps you track key webstore events and capture product data for better ad measurement and optimization.

TikTok Pixel helps you track key webstore events and capture product data for better ad measurement and optimization. 

TikTok Pixel Integration

Piotr Sitarz

Hi,
We are located in Seattle, WA and would like to take international credit cards for payment, but we do not ship outside the US. Currently, when you include other countries, the checkout makes them available to select in both the shipping address and the billing address. We would like to have only US addresses be an option in shipping, but other countries available to choose to enter your billing address. 
Thanks!
Matt

Hi,
We are located in Seattle, WA and would like to take international credit cards for payment, but we do not ship outside the US. Currently, when you include other countries, the checkout makes them available to select in both the shipping address and the billing address. We would like to have only US addresses be an option in shipping, but other countries available to choose to enter your billing address.
Thanks!
Matt

Hi, We are located in Seattle, WA and would like to take international credit cards for payment, but we do not ship outside the US. Currently, when you include other countries, the checkout makes them available to select in both the shipping address and the billing address. We would like to have onl...

International Credit Cards

Matt Snyder

It would be great to see WebSell investigate support for agentic commerce and AI-powered shopping channels, including Stripe’s Agentic Commerce Suite and emerging standards that allow AI agents to discover merchant products and facilitate purchases.

As AI shopping develops, customers may increasingly use platforms such as ChatGPT and other AI assistants to search for products, compare availability and pricing, build carts, and potentially complete purchases directly through an AI agent.

For WebSell merchants, this could require the ability to expose structured product catalog data, current pricing and inventory, shipping/fulfillment options, and checkout capabilities in a format supported by AI commerce platforms.

Since WebSell already manages the ecommerce catalog, inventory integration, shipping logic, checkout, and Stripe integration for merchants, it would be valuable to understand how WebSell plans to support these new AI-driven commerce channels as they become more widely available.

Can WebSell investigate Stripe Agentic Commerce Suite as well as the broader standards and APIs developing around agentic commerce so WebSell merchants can participate in these channels without needing to build separate custom integrations?

It would be great to see WebSell investigate support for agentic commerce and AI-powered shopping channels, including Stripe’s Agentic Commerce Suite and emerging standards that allow AI agents to discover merchant products and facilitate purchases.
As AI shopping develops, customers may increasingly use platforms such as ChatGPT and other AI assistants to search for products, compare availability and pricing, build carts, and potentially complete purchases directly through an AI agent.
For WebSell merchants, this could require the ability to expose structured product catalog data, current pricing and inventory, shipping/fulfillment options, and checkout capabilities in a format supported by AI commerce platforms.
Since WebSell already manages the ecommerce catalog, inventory integration, shipping logic, checkout, and Stripe integration for merchants, it would be valuable to understand how WebSell plans to support these new AI-driven commerce channels as they become more widely available.
Can WebSell investigate Stripe Agentic Commerce Suite as well as the broader standards and APIs developing around agentic commerce so WebSell merchants can participate in these channels without needing to build separate custom integrations?

It would be great to see WebSell investigate support for agentic commerce and AI-powered shopping channels, including Stripe’s Agentic Commerce Suite and emerging standards that allow AI agents to discover merchant products and facilitate purchases. As AI shopping develops, customers may increasingl...

Agentic Commerce / AI Shopping Agent Support

Hi,
Is there a way to enhance the existing surcharge feature to support per-item surcharges? I've been dealing with Paulina and she suggested I write to you.
We have multiple items that have additional mandatory manufacturer charges like freight,tariff, and/or surcharges that are added to an item which we need to pass onto the customer to pay. Currently Websell program cannot take those two items and add the two additional charges at checkout to one charge. The system can't process that the additional charges are not a shipping method or additions to the shipping charges. They are a non taxable added charges.
Can you help? 
Thank you,
-Kat

Hi,
Is there a way to enhance the existing surcharge feature to support per-item surcharges? I’ve been dealing with Paulina and she suggested I write to you.
We have multiple items that have additional mandatory manufacturer charges like freight,tariff, and/or surcharges that are added to an item which we need to pass onto the customer to pay. Currently Websell program cannot take those two items and add the two additional charges at checkout to one charge. The system can’t process that the additional charges are not a shipping method or additions to the shipping charges. They are a non taxable added charges.
Can you help?
Thank you,
-Kat

Hi, Is there a way to enhance the existing surcharge feature to support per-item surcharges? I’ve been dealing with Paulina and she suggested I write to you. We have multiple items that have additional mandatory manufacturer charges like freight,tariff, and/or surcharges that are added to an item wh...

Enhancing the existing surcharge feature to support per-item surcharges. 

Kat Schvartz

The attached images show an example of our current shipping configuration. Other retailers may have more or fewer shipping methods, but this demonstrates how difficult the page becomes to manage as the configuration grows.

The main Fulfillment Methods list cannot be sorted, filtered, customized, or downloaded. Shipping methods with similar names appear in no clear order, making it difficult to compare them or confirm that each method is assigned to the correct destination group.

As shown in the second image, each shipping method can also contain many individual shipping rules. One of our methods currently has 20 rules covering order weight, item names, custom item attributes, ZIP codes, and state codes. These rules are also displayed in no clear order and cannot be sorted or filtered. Some descriptions are cut off, so the rule must be opened to see its complete condition and action. This makes it difficult to identify duplicate, outdated, overlapping, or conflicting rules.

Please add sorting and filtering options for both fulfillment methods and the individual rules contained within each method. It would also be very helpful to export the complete shipping configuration to CSV or Excel, make changes outside WSM, and import the updated file.

The export should include the fulfillment method, assigned country or group, rule name, condition source, operation, condition value, resulting action, adjustment amount or percentage, priority, and enabled status.

Even if importing cannot be added immediately, a downloadable CSV export would provide retailers with a valuable backup and make it much easier to review, organize, and optimize complicated shipping configurations.

The attached images show an example of our current shipping configuration. Other retailers may have more or fewer shipping methods, but this demonstrates how difficult the page becomes to manage as the configuration grows.
The main Fulfillment Methods list cannot be sorted, filtered, customized, or downloaded. Shipping methods with similar names appear in no clear order, making it difficult to compare them or confirm that each method is assigned to the correct destination group.
As shown in the second image, each shipping method can also contain many individual shipping rules. One of our methods currently has 20 rules covering order weight, item names, custom item attributes, ZIP codes, and state codes. These rules are also displayed in no clear order and cannot be sorted or filtered. Some descriptions are cut off, so the rule must be opened to see its complete condition and action. This makes it difficult to identify duplicate, outdated, overlapping, or conflicting rules.
Please add sorting and filtering options for both fulfillment methods and the individual rules contained within each method. It would also be very helpful to export the complete shipping configuration to CSV or Excel, make changes outside WSM, and import the updated file.
The export should include the fulfillment method, assigned country or group, rule name, condition source, operation, condition value, resulting action, adjustment amount or percentage, priority, and enabled status.
Even if importing cannot be added immediately, a downloadable CSV export would provide retailers with a valuable backup and make it much easier to review, organize, and optimize complicated shipping configurations.

The attached images show an example of our current shipping configuration. Other retailers may have more or fewer shipping methods, but this demonstrates how difficult the page becomes to manage as the configuration grows. The main Fulfillment Methods list cannot be sorted, filtered, customized, or ...

Shipping Methods and Rules: Sorting, Filtering, and Import/Export

App that asynchronously downloads orders and sends emails. Operates independently from Sync, allowing order processing without waiting for item or data synchronization.

App that asynchronously downloads orders and sends emails. Operates independently from Sync, allowing order processing without waiting for item or data synchronization.

App that asynchronously downloads orders and sends emails. Operates independently from Sync, allowing order processing without waiting for item or data synchronization. 

Web Order Sync

Enable a special message on top of your webstore and customize it without the need to edit the templates.

Enable a special message on top of your webstore and customize it without the need to edit the templates.

Enable a special message on top of your webstore and customize it without the need to edit the templates. 

Promotional Topbar Option

Carousel Templates
More options for how your carousel slides should display. Chose between circle, text on the picture, boxes with caption, and more.

More Settings
Added ability to loop through images, display "carousel" as a grid, not a slider. Subtitle support and displaying a title for Image Carousel.

Carousel Templates
More options for how your carousel slides should display. Chose between circle, text on the picture, boxes with caption, and more.
More Settings
Added ability to loop through images, display “carousel” as a grid, not a slider. Subtitle support and displaying a title for Image Carousel.

Carousel Templates More options for how your carousel slides should display. Chose between circle, text on the picture, boxes with caption, and more. More Settings Added ability to loop through images, display “carousel” as a grid, not a slider. Subtitle support and displaying a title for Image Caro...

Product Carousel Upgrades

Native loyalty program for use on the WebSell platform.

Native loyalty program for use on the WebSell platform.

Native loyalty program for use on the WebSell platform. 

Loyalty Program

🔧 In progress: POS Account Balance on Customer Page — the customer edit page will display the current POS account balance for quicker access and better visibility.

🔧 In progress: POS Account Balance on Customer Page — the customer edit page will display the current POS account balance for quicker access and better visibility.

🔧 In progress: POS Account Balance on Customer Page — the customer edit page will display the current POS account balance for quicker access and better visibility. 

POS Account Balance on Customer Page

https://docs.stripe.com/payments/overcapture

Overcapture allows you to capture with an amount that’s higher than the authorised amount for a card payment. Unlike incremental authorisations, overcapture doesn’t result in additional authorisations with the card networks. When you overcapture a PaymentIntent, your customer won’t see any immediate updates on their credit card statement. After the captured amount settles, the initial pending authorisation gets updated with the final captured amount.


<a rel="noopener noreferrer nofollow" target="_blank" href="https://docs.stripe.com/payments/overcapture">https://docs.stripe.com/payments/overcapture</a>
Overcapture allows you to capture with an amount that’s higher than the authorised amount for a card payment. Unlike incremental authorisations, overcapture doesn’t result in additional authorisations with the card networks. When you overcapture a PaymentIntent, your customer won’t see any immediate updates on their credit card statement. After the captured amount settles, the initial pending authorisation gets updated with the final captured amount.

https://docs.stripe.com/payments/overcapture Overcapture allows you to capture with an amount that’s higher than the authorised amount for a card payment. Unlike incremental authorisations, overcapture doesn’t result in additional authorisations with the card networks. When you overcapture a Payment...

Stripe overcapture support

Google Places API upgrade for address autocomplete — delivering smarter suggestions and smoother address input for users.

Google Places API upgrade for address autocomplete — delivering smarter suggestions and smoother address input for users.

Google Places API upgrade for address autocomplete — delivering smarter suggestions and smoother address input for users. 

Google Places API upgrade (address autocomplete)

Sync your product inventory with Pinterest and get shoppers form the social media platform.

Sync your product inventory with Pinterest and get shoppers form the social media platform.

Sync your product inventory with Pinterest and get shoppers form the social media platform. 

Pinterest Integration

Sync file attachments from BC item records to the corresponding WebSell product pages. Attachments stored on the BC item card (e.g. spec sheets, manuals, datasheets) should be available for download on the webstore product page.

Sync file attachments from BC item records to the corresponding WebSell product pages. Attachments stored on the BC item card (e.g. spec sheets, manuals, datasheets) should be available for download on the webstore product page.

Sync file attachments from BC item records to the corresponding WebSell product pages. Attachments stored on the BC item card (e.g. spec sheets, manuals, datasheets) should be available for download on the webstore product page. 

365 BC: Sync item file attachments from BC to WebSell product pages

Enable customers to add multiple products to their cart quickly and efficiently, improving the buying experience for B2B users and high-volume purchasers.

This feature will introduce a range of bulk ordering capabilities. Customers will be able to build large orders in seconds without navigating multiple product pages.

By reducing friction in the ordering process, this functionality will increase conversion rates, support larger average order values, and better serve wholesalers, repeat buyers, and trade customers.

Enable customers to add multiple products to their cart quickly and efficiently, improving the buying experience for B2B users and high-volume purchasers.
This feature will introduce a range of bulk ordering capabilities. Customers will be able to build large orders in seconds without navigating multiple product pages.
By reducing friction in the ordering process, this functionality will increase conversion rates, support larger average order values, and better serve wholesalers, repeat buyers, and trade customers.

Enable customers to add multiple products to their cart quickly and efficiently, improving the buying experience for B2B users and high-volume purchasers. This feature will introduce a range of bulk ordering capabilities. Customers will be able to build large orders in seconds without navigating mul...

Bulk Ordering

1. with our windward integration we have no way to remove a customer from the websell customer database.  The only way i am able to remove access is to enter a fake email "toremoveemailaddress@remove.com" for example.  Windward has no way to delete a customer that has transaction history.

2. i have no way to see if a customer is actually using my sites,  it would be great to see "last login".  As well as some reporting to show setup a password but never logged in etc.





<ol>
<li>
with our windward integration we have no way to remove a customer from the websell customer database. The only way i am able to remove access is to enter a fake email “<a rel="noopener noreferrer nofollow" target="_blank" href="mailto:toremoveemailaddress@remove.com">toremoveemailaddress@remove.com</a>” for example. Windward has no way to delete a customer that has transaction history.
</li>
<li>
i have no way to see if a customer is actually using my sites, it would be great to see “last login”. As well as some reporting to show setup a password but never logged in etc.
</li>
</ol>

 with our windward integration we have no way to remove a customer from the websell customer database. The only way i am able to remove access is to enter a fake email “toremoveemailaddress@remove.com” for example. Windward has no way to delete a customer that has transaction history. i have no way ...

better websell customer management and reporting

Mike Stelluto

as per Ticket #272852 - Angie suggested I drop these thoughts here! 

Right now, it takes 5+ minutes to set up each SKU for add ons. (Multiple sizes for each SKU and need to put the add ons on each size, can’t just apply it to one SKU at a time…. Is there a quicker way? 😊) 

Like this ski with 4 sizes, and we want to put 4 add ons on it. That’s 16+ multi click actions and we have to go back and forth in the web manager and resort the product list every single time. Like one item on the size 66, reload products in websell manger, resort, do second item on the size 66, reload resort, 3rd item on the 66 size, 4th on the 66 size…. then do it on the 67, then the 68 ... You get my point I think? This is taking FOREVER😊 


So with that time in mind, I have our staff linking same brands with same brands.... But what happens when a customer puts ABC brand and XYZ brand in the cart? They should also get a package discount, but its hard to add every single item to every single page… plus, if I add every variation to one item… then the product page is a mile long.


-	A clearer path to the discount for the customer – they can see the 5% off when browsing the category pages on certain items we have linked, but then customer adds to cart and can’t figure out why it didn’t discount unless they put a specific product… and size!... that we linked .. so how do you link it back? and forth? like if all three items that are linked as add ons are added to the cart... then XYZ happens in the shopping cart. regardless of the order in which things are added to cart

-	A quicker way to put add ons on an entire SKU instead of a size at a time. (I am reminded of our previous conversations regarding export the parent, not the child??? photos!!!?? :))

-	Or maybe even better??? How to make add ons work across brands or categories. I think it could be easy logic, but not sure how to implement?…. If a customer adds ANY qualifying item to cart, ANY linked category is discounted by XYZ% ?  or a customer adds ANY board , ski to cart… then ANY board bag or ski bag or sock is discounted XYZ%. Ideally I could control this function and set expiry dates. maybe even create promos for our customers such as  “add any wakesurf board to your cart and get a wetsuit at 20% off”   right now it would be a nightmare to set that up and then remove it once the sale event was done. Maybe such a thing exists already??? 😃 😃 


as per Ticket #272852 - Angie suggested I drop these thoughts here!
Right now, it takes 5+ minutes to set up each SKU for add ons. (Multiple sizes for each SKU and need to put the add ons on each size, can’t just apply it to one SKU at a time…. Is there a quicker way? 😊)
Like this ski with 4 sizes, and we want to put 4 add ons on it. That’s 16+ multi click actions and we have to go back and forth in the web manager and resort the product list every single time. Like one item on the size 66, reload products in websell manger, resort, do second item on the size 66, reload resort, 3rd item on the 66 size, 4th on the 66 size…. then do it on the 67, then the 68 … You get my point I think? This is taking FOREVER😊
So with that time in mind, I have our staff linking same brands with same brands… But what happens when a customer puts ABC brand and XYZ brand in the cart? They should also get a package discount, but its hard to add every single item to every single page… plus, if I add every variation to one item… then the product page is a mile long.
<ul>
<li>
A clearer path to the discount for the customer – they can see the 5% off when browsing the category pages on certain items we have linked, but then customer adds to cart and can’t figure out why it didn’t discount unless they put a specific product… and size!.. that we linked … so how do you link it back? and forth? like if all three items that are linked as add ons are added to the cart… then XYZ happens in the shopping cart. regardless of the order in which things are added to cart
</li>
<li>
A quicker way to put add ons on an entire SKU instead of a size at a time. (I am reminded of our previous conversations regarding export the parent, not the child??? photos!!!?? :))
</li>
<li>
Or maybe even better??? How to make add ons work across brands or categories. I think it could be easy logic, but not sure how to implement?…. If a customer adds ANY qualifying item to cart, ANY linked category is discounted by XYZ% ? or a customer adds ANY board , ski to cart… then ANY board bag or ski bag or sock is discounted XYZ%. Ideally I could control this function and set expiry dates. maybe even create promos for our customers such as “add any wakesurf board to your cart and get a wetsuit at 20% off” right now it would be a nightmare to set that up and then remove it once the sale event was done. Maybe such a thing exists already??? 😃 😃
</li>
</ul>

as per Ticket #272852 - Angie suggested I drop these thoughts here! Right now, it takes 5+ minutes to set up each SKU for add ons. (Multiple sizes for each SKU and need to put the add ons on each size, can’t just apply it to one SKU at a time…. Is there a quicker way? 😊) Like this ski with 4 sizes, ...

regarding add ons 

Andrew Martin

We currently use Price B for our regular web specials and would like to keep this functionality unchanged. When a Web Price is entered for a product, it should temporarily override Price B and be displayed as the sale price, with the normal Price crossed out.

When the Web Price is removed, the product should automatically return to using Price B.

Example:

Normal Price: €100
Price B: €90 → displayed as the current web special price, with €100 crossed out.
Web Price: €80 → Web Price should temporarily override Price B and display €80 as the current price, with €100 crossed out.
Once the Web Price is removed, the product should automatically return to the Price B special price of €90.

This would allow us to run temporary promotions without changing our standard Price B values.

We currently use Price B for our regular web specials and would like to keep this functionality unchanged. When a Web Price is entered for a product, it should temporarily override Price B and be displayed as the sale price, with the normal Price crossed out.
When the Web Price is removed, the product should automatically return to using Price B.
Example:
Normal Price: €100
Price B: €90 → displayed as the current web special price, with €100 crossed out.
Web Price: €80 → Web Price should temporarily override Price B and display €80 as the current price, with €100 crossed out.
Once the Web Price is removed, the product should automatically return to the Price B special price of €90.
This would allow us to run temporary promotions without changing our standard Price B values.

We currently use Price B for our regular web specials and would like to keep this functionality unchanged. When a Web Price is entered for a product, it should temporarily override Price B and be displayed as the sale price, with the normal Price crossed out. When the Web Price is removed, the produ...

Web Price in PAM to work as an optional temporary override of Price B

Evans Art Supplies

Hi,
During the busy holiday season, many orders are gifts. When you have the pick sheet in front of you and are looking for the order in GWO, you are looking at the Ship To. To find the Bill TO name, you have to go back to the WSM and locate the order using the order number to see what name you are actually looking for. This is partly an issue with the search function in GWO in RMH not being friendly. As a work around, is it possible to have both the Bill To & the Ship To show up on the pick sheet?
Thanks
Matt

Hi,
During the busy holiday season, many orders are gifts. When you have the pick sheet in front of you and are looking for the order in GWO, you are looking at the Ship To. To find the Bill TO name, you have to go back to the WSM and locate the order using the order number to see what name you are actually looking for. This is partly an issue with the search function in GWO in RMH not being friendly. As a work around, is it possible to have both the Bill To &amp; the Ship To show up on the pick sheet?
Thanks
Matt

Hi, During the busy holiday season, many orders are gifts. When you have the pick sheet in front of you and are looking for the order in GWO, you are looking at the Ship To. To find the Bill TO name, you have to go back to the WSM and locate the order using the order number to see what name you are ...

Bill To as Well as Ship To on the Pick Sheet

 complete affiliate marketing system that connects your store to the Awin network, enabling third-party publishers to promote your products and earn commissions on sales they generate.

Core Features Supported:
🔄 Product Feed Management
Automated Product Catalog Export: Generates CSV feeds with your complete product inventory

Real-time Product Data Sync: Updates product information, pricing, and stock levels automatically

Custom Field Mapping: Includes product IDs, names, descriptions, categories, images, pricing, availability

Feed URL Endpoint: Provides dedicated URL for Awin to access your product data

Multi-attribute Support: Brand, GTIN, category hierarchy, custom product fields

📊 Conversion Tracking System
* Multi-layer Tracking: JavaScript tags, server-side API, and fallback pixel tracking
* Order Attribution: Links completed orders back to originating affiliate partners

Product-Level Tracking (PLT): Tracks individual products within each order for detailed reporting
Commission Group Management: Supports different commission rates for different product categories
Real-time Conversion Reporting: Instant notification to Awin when orders are completed


complete affiliate marketing system that connects your store to the Awin network, enabling third-party publishers to promote your products and earn commissions on sales they generate.
Core Features Supported:
🔄 Product Feed Management
Automated Product Catalog Export: Generates CSV feeds with your complete product inventory
Real-time Product Data Sync: Updates product information, pricing, and stock levels automatically
Custom Field Mapping: Includes product IDs, names, descriptions, categories, images, pricing, availability
Feed URL Endpoint: Provides dedicated URL for Awin to access your product data
Multi-attribute Support: Brand, GTIN, category hierarchy, custom product fields
📊 Conversion Tracking System
<ul>
<li>Multi-layer Tracking: JavaScript tags, server-side API, and fallback pixel tracking</li>
<li>Order Attribution: Links completed orders back to originating affiliate partners</li>
</ul>
Product-Level Tracking (PLT): Tracks individual products within each order for detailed reporting
Commission Group Management: Supports different commission rates for different product categories
Real-time Conversion Reporting: Instant notification to Awin when orders are completed

complete affiliate marketing system that connects your store to the Awin network, enabling third-party publishers to promote your products and earn commissions on sales they generate. Core Features Supported: 🔄 Product Feed Management Automated Product Catalog Export: Generates CSV feeds with your c...

Awin Affiliate Marketing Integration

Azure Maps Integration

Implement required updates to meet PCI DSS 4.0 standards, enhancing payment security and maintaining compliance.

WebSell has been PCI compliant for 13 years. We expect to receive AOC documentation upon completion of PCI audit in end of  2025.

Implement required updates to meet PCI DSS 4.0 standards, enhancing payment security and maintaining compliance.
WebSell has been PCI compliant for 13 years. We expect to receive AOC documentation upon completion of PCI audit in end of 2025.

Implement required updates to meet PCI DSS 4.0 standards, enhancing payment security and maintaining compliance. WebSell has been PCI compliant for 13 years. We expect to receive AOC documentation upon completion of PCI audit in end of 2025. 

PCI DSS 4.0 Compliance Security Update

Add quick, actionable sales and traffic summaries directly to the WebStore Manager dashboard for at-a-glance insights.

Add quick, actionable sales and traffic summaries directly to the WebStore Manager dashboard for at-a-glance insights.

Add quick, actionable sales and traffic summaries directly to the WebStore Manager dashboard for at-a-glance insights. 

WebStore Manager Dashboard Mini-reports

WebSell Portal WYSIWYG Editor

Update Amazon integration to use the latest SP-API with JSON feeds for better compatibility, performance, and future-proofing.

Update Amazon integration to use the latest SP-API with JSON feeds for better compatibility, performance, and future-proofing.

Update Amazon integration to use the latest SP-API with JSON feeds for better compatibility, performance, and future-proofing. 

Amazon JSON Feed Upgrade for SP-API

Enhanced search functionality for webstores.

Enhanced search functionality for webstores.

Enhanced search functionality for webstores. 

SmartSearch

Modernize and improve the reliability of email sending for order confirmations, marketing, and notifications with a improved mailing system.

Modernize and improve the reliability of email sending for order confirmations, marketing, and notifications with a improved mailing system.

Modernize and improve the reliability of email sending for order confirmations, marketing, and notifications with a improved mailing system. 

Mail Engine Improvements 

Support for more image formats (webp) and faster processing speeds.

Support for more image formats (webp) and faster processing speeds.

Support for more image formats (webp) and faster processing speeds. 

Image Processing Optimization

Image search with automated assignment. Future enhancements include auto-filling of descriptions and other fields.

Image search with automated assignment. Future enhancements include auto-filling of descriptions and other fields.

Image search with automated assignment. Future enhancements include auto-filling of descriptions and other fields. 

New Image Search for PAM

reCAPTCHA v3 on Search Pages

We would like to request an enhancement to the review request feature, whereby if a customer wishes to not receive review request emails, they can unsubscribe permanently.  With the current functionality, they get a new review request with each order they place. This annoys some customers.

We would like to request an enhancement to the review request feature, whereby if a customer wishes to not receive review request emails, they can unsubscribe permanently. With the current functionality, they get a new review request with each order they place. This annoys some customers.

We would like to request an enhancement to the review request feature, whereby if a customer wishes to not receive review request emails, they can unsubscribe permanently. With the current functionality, they get a new review request with each order they place. This annoys some customers. 

Ability for a customer to opt out of review request emails

Emma Broughton

Currently when a customer orders online the billing info is imported into the billing area of windward. But the shipping address is imported into the comments of the invoice. We would like to see the shipping address imported into the correct field within windward so that we have less data to edit with each order we bring in

Currently when a customer orders online the billing info is imported into the billing area of windward. But the shipping address is imported into the comments of the invoice. We would like to see the shipping address imported into the correct field within windward so that we have less data to edit with each order we bring in

Currently when a customer orders online the billing info is imported into the billing area of windward. But the shipping address is imported into the comments of the invoice. We would like to see the shipping address imported into the correct field within windward so that we have less data to edit w...

Billing & Shipping Addresses importing correctly into Windward data fields

currently new customer phone numbers are imported into the comment section of the invoice. We would like the phone number to go to the proper field within windward and save us the time editing each order 

currently new customer phone numbers are imported into the comment section of the invoice. We would like the phone number to go to the proper field within windward and save us the time editing each order

Phone numbers imported into Windward

We have many items with multiple photos uploaded into windward but they are not going on to the website. Some times this feature works and sometimes it doesnt. example, this ski 
https://www.shuswapsnb.com/26-radar-vapor-pro-build-slalom-waterski-66-inch-steel-rd6vapa-66st-24763/

look at the screen shot - i have 5 images in windward, but only the first one showing online.

Conversly, look at this part... both of the photos show. Why does it work sometimes and not others?

https://www.shuswapsnb.com/slingshot-one-lock-carbon-foil-mast-82-cm-sgmaolcar-82-24575/

I have cleared the image cache in windward and the websell sync app and done multiple uploads and removals... nothing I do seems to fix it, sometimes the photos load and sometimes they dont

We have many items with multiple photos uploaded into windward but they are not going on to the website. Some times this feature works and sometimes it doesnt. example, this ski
<a rel="noopener noreferrer nofollow" target="_blank" href="https://www.shuswapsnb.com/26-radar-vapor-pro-build-slalom-waterski-66-inch-steel-rd6vapa-66st-24763/">https://www.shuswapsnb.com/26-radar-vapor-pro-build-slalom-waterski-66-inch-steel-rd6vapa-66st-24763/</a>
look at the screen shot - i have 5 images in windward, but only the first one showing online.
Conversly, look at this part… both of the photos show. Why does it work sometimes and not others?
<a rel="noopener noreferrer nofollow" target="_blank" href="https://www.shuswapsnb.com/slingshot-one-lock-carbon-foil-mast-82-cm-sgmaolcar-82-24575/">https://www.shuswapsnb.com/slingshot-one-lock-carbon-foil-mast-82-cm-sgmaolcar-82-24575/</a>
I have cleared the image cache in windward and the websell sync app and done multiple uploads and removals… nothing I do seems to fix it, sometimes the photos load and sometimes they dont

We have many items with multiple photos uploaded into windward but they are not going on to the website. Some times this feature works and sometimes it doesnt. example, this ski https://www.shuswapsnb.com/26-radar-vapor-pro-build-slalom-waterski-66-inch-steel-rd6vapa-66st-24763/ look at the screen s...

Multiple images on product pages

Can we get a emoji icon list in the content editor? I can't seem to use them properly in my blog posts

Can we get a emoji icon list in the content editor? I can’t seem to use them properly in my blog posts

Can we get a emoji icon list in the content editor? I can’t seem to use them properly in my blog posts 